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Kenya’s leading online sports betting site, Betika, has commented on claims made by Mr Nelson Kipkogei Melly that he has won a sum of KES 477,590, but the operator failed to issue the payout. The company responded to the allegation through Mr. Kipkogei’s lawyer, where it accepted that the player won KES 477,590 on October 16, 2023.
According to Betika, the player used the Auto-Play feature and placed a bet of KES 20,000 per round on the Aviator game. He then set 20 rounds, bringing the total stake to KES 400,000.
However, Betika claims that the player was aware of the Stop Loss feature that helps with promoting responsible gambling. Therefore, the company claims that Mr Kipkogei withdrew a total of KES 70,000 and an additional KES 70,000 from the Betika account to his MPesa mobile wallet.
Betika went ahead to state that the player was aware of the Aviator game mechanics and how the auto-play feature works based on his gameplay. So, the player had used all his winning of KES 477,590 as per the company policy and the game’s mechanics.
Mr. Kipkogei received the disturbing news through a phone from the Betika customer support team on October 16, 2023, where he immediately disputed the claim.
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The company reserves its legal rights in this matter and any suit shall be strongly defended at your client’s risk of costs and other incidentals arising therefrom.”Betika
This is not the first time Betika has been involved in a court battle over unpaid winnings. The company lost in August 2023, when it was ordered to pay Mr David Juma a whooping KES 500,000 that he won in February 2023.